Frequently Asked Questions

Find answers to common questions about our products and services.
  • How do I track my order?

    You can track your order by clicking the tracking link in your shipping confirmation email, by logging into your account on our website and viewing your order history, or visiting https://shopdirtythree.com/apps/tracking.

  • What is your return policy?

    All items are made to order, so we don’t accept returns or exchanges for wrong sizes or buyer’s remorse. If your item arrives damaged, misprinted, or defective, contact us at support@shopdirtythree.com within 7 days of delivery with your order number and a photo of the issue. If approved, we’ll send a replacement at no cost.

  • How long does shipping take?

    Standard shipping typically takes 3-7 business days, depending on your location. Express shipping options are available at checkout for faster delivery.

  • Do you ship internationally?

    Yes, we ship to most countries worldwide. International shipping times and fees vary by location. You can see the shipping options available to your country during checkout.

  • How can I contact customer support?

    Our customer support team is available via email at support@shopdirtythree.com.

  • Where are the products made?

    All items are printed, embroidered, and fulfilled by our production partner. Every piece is made to order and goes through a quality control process before shipping.

  • What payment methods do you accept?

    We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are securely processed.

  • What should I do if my order never arrived?

    First, check your tracking number. If it shows delivered but you didn’t receive it, contact your local carrier. If it’s been more than 10 business days since it shipped and there’s no update, reach out to us at support@shopdirtythree.com and we’ll investigate.

  • Is DIRTYTHREE just for Marines?

    No. DIRTYTHREE was built by Marines, but it’s for anyone who respects the mission, the legacy, and the people behind it. Whether you served or just support, you’re part of the crew.

  • How can I become a sponsor or partner with DIRTYTHREE?

    If you’re a creator, brand, or organization that aligns with our mission and values, we’re open to collaboration. Contact partners@shopdirtythree.com and tell us what you’re thinking.

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